The rules that keep us consistent

• Call out in MaidCentral by 7:00 AM — unexcused without a doctor's note or emergency documentation.
• More than 2 unexcused absences in any rolling 6 months puts you at risk of termination.
• More than 15 minutes late? Let the office know. Two tardies (15+ min) = 1 absence.
• Calling out the day before or after a holiday means you lose that holiday's pay.
• No call / no show for a workday is treated as voluntary resignation.

• Request time off in MaidCentral, at least 14 days in advance, approved first-come, first-served.
• PTO accrues based on hours worked; you can start using it after 6 months. It must be used in the year earned (no carryover) and is for planned time off — not sick days.
• Unlimited Unpaid Time Off is also available with proper notice (2 weeks for most requests) — built on trust and communication.

• Six observed paid holidays: New Year's Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas (paid when they fall on a weekday).
• $108 per holiday (2026) for eligible employees.
• Eligibility: employed 6+ months and in good standing. Don't call out the day before/after, or you lose it.

• Company-provided T-shirt every day — no rips, tears, or writing; no sweatpants.
• Pants you provide: black, khaki, or blue jeans (shorts/capris must be black or khaki; other styles need approval).
• Comfortable sneakers with good grip. Hair neat and, if long, pulled back.

• Clock in when your shift starts and out after your last job — and check in/out for each cleaning.
• Location services must be ON when you punch in/out, or we can't prove timing, can't bill the client, and commission is lost.
• Forgot to clock? Submit a MaidCentral time-change request.

• Phones on silent/vibrate. Never use your phone inside a client's home.
• Earphones OK, but if a client is present wear only one so you can hear them.
• Phones off during team meetings. Assume clients have audio/video recording — everything may be heard.

• Locked out of a home or site? Report it to your shift supervisor immediately.
• Never pick locks, use a credit card, or force entry. Breach may result in immediate termination.

• Break something? Call the office immediately with a photo and a short description.
• Management notifies the client — our honesty goes a long way. Zero tolerance for not reporting.

• No photos of any client's home or facility without permission, and no disclosing what you see.
• At medical/dental sites, never read, copy, or share patient info (HIPAA). Violations can mean immediate termination.
• Company information is confidential (NDA) — don't share it.

• If you're assigned a company vacuum, do a full maintenance check weekly (Thu–Sat): filters, dustbin, roller.
• Post clear, timestamped photos in the Discord Vacuum Inspections channel.
• Missing it leads to a scheduled maintenance shift; repeated misses are treated as a missed job.
• Clean inspections affect your commission tier — see the vacuum training video.

• Mileage between jobs is reimbursed at $0.70/mile. Submit via the form in Discord — daily is encouraged.
• Monthly mileage must be in by midnight on the 7th for the prior month, or it's not eligible.
• Tolls: EZPass rate only, with a printout, within 30 days — no commute tolls.
• Get approval before any reimbursable purchase; submit receipts within 30 days.

• No drinking, using, selling, or possessing illegal drugs or alcohol at work; no reporting for work intoxicated.
• The company reserves the right to test. Violations can mean termination. If you're struggling, you're urged to seek help — reasonable time off for rehab may be granted.

• KAS is an equal-opportunity workplace. Harassment and discrimination of any kind are not tolerated.
• Report concerns to your supervisor/team coach, the Operations Manager (Shannon), or the owner — Bryan Morton, bryan@kascleaningservices.com.
• A verbal report is enough to start. No retaliation for good-faith reports.

• Issues ("Breakage") include excessive lateness/absence, improper conduct, poor communication, policy violations, and more.
• Action ranges from a verbal/written warning to suspension or termination — each case handled individually for fairness.