Earn your certifications

Know what each product is for, glove up where required, and know where the SDS sheets are. Watch the safety training:

• Wear gloves with all products — always with Bar Keeper's Friend & Easy-Off oven cleaner.
• No chemicals on marble/stone. No unapproved chemicals unless the client approves.
• Mr. Clean = workhorse (counters, floors, tubs, sinks). Scrubbing Bubbles = toilets/showers. Sprayway = glass/mirrors/stainless. Zep = walls/baseboards (spot). BFK = hard water/chrome (gloves). OdoBan = deodorize (not floors).

Verified by: chemical-use check + SDS location confirmed.

I've learned this

• Be kind and discreet — assume cameras and audio are everywhere. We've lost clients over an offhand comment.
• No comments about the home, no cursing, no gossip.
• Wear your uniform so you're never mistaken for an intruder.
• It's hard for some people to let us in — respect that.

Verified by: trainer observation in a real home.

I've learned this

• Keep your Husky bag/apron organized — you work faster and know when you're low.
• Put equipment back in the bag; don't leave it around the home (you'll lose it).
• Don't grab others' equipment without asking and returning.
• Restock at the office; if short, coordinate with management.

Verified by: trainer checks bag setup + restock routine.

I've learned this

• Arrive within 15 minutes of start; if you'll be late, notify the office.
• Work tasks in bulk (all high dusting, then move on). Keep your apron stocked.
• Have everything from the start — no running to the car.

Verified by: meets the time goal on a real clean.

I've learned this

• Vacuum — bring daily; clean inside/out incl. filters after use.
• Feather duster — periphery only (woodwork, blinds, fans, sills).
• Tall duster — ceiling perimeters & high woodwork.
• Plastic scraper — stuck-on residue; surface must be wet.
• Scrubbies / scrub brush — agitation, a level up from microfiber.
• Pumice stone — porcelain/oven glass with lots of water; gloves.
• Flat-head screwdriver — clear vacuum clogs.

Verified by: trainer checks correct tool choice + care.

I've learned this

• Prep equipment → read the home notes → entry (key/lockbox; announce if it should be empty).
• Pre-clean inspection: quick for recurring, thorough for deep/move-out (notes to office).
• Top to bottom, left to right. Check each room before floors, then again during floors.
• Exit procedure: lights, locks, equipment.

Verified by: trainer observation.

I've learned this